SoftDent
Carestream Dental's established desktop practice management system
Export Steps
Open SoftDent on Your Desktop
SoftDent is a Windows desktop application. Double-click the SoftDent icon on your desktop or find it in your Start Menu under Carestream Dental → SoftDent. Log in with your admin username and password at the login prompt.
Tip:
You need a user account with "Supervisor" or full admin access to run patient list exports.
Open the Reports Menu
In the SoftDent top menu bar, click "Reports". A dropdown menu will appear with various report categories.
Navigate to Patient Reports
From the Reports dropdown, hover over or click "Patient Reports". A sub-menu will appear. Select "Patient List" or "Patient Roster" to open the patient report configuration window.
Configure the Report Parameters
A report options dialog box will appear. Set Patient Status to "All" to include both active and inactive patients. Leave other filters at their defaults, or set a date range to capture all time. Click "OK" or "Preview" to generate the report.
Tip:
If you leave Patient Status as "Active Only", you will miss inactive patients who are prime reactivation targets.
Export the Report
Once the report previews on screen, look for an "Export" button in the toolbar or go to File → Export. In the export dialog, choose "Delimited Text File (CSV)" as the format. Choose a save location on your desktop and click "Export".
Note:
SoftDent may default to a proprietary format — always confirm "Delimited Text" or "CSV" is selected before exporting.
Verify the File
Open the exported file in Excel or Notepad to confirm the data looks correct. You should see columns for patient name, phone, email, last visit date, and status. If the file opens as a single column, it may be tab-delimited — use Excel's "Text to Columns" feature under the Data tab to split it.
Tip:
SoftDent exports sometimes use pipe "|" or tab delimiters instead of commas. Open in Excel and use Data → Text to Columns if needed.
Send to MedMasters
Upload the exported file using the secure MedMasters upload link provided by your account manager.
Note:
Do not email patient data files. Use only the secure MedMasters upload portal.
Field Availability
Which MedMasters data fields are available in this EHR export.
Known Quirks
SoftDent is a desktop app — there is no browser-based export option
Export format may default to pipe-delimited or tab-delimited instead of comma-separated
Phone numbers may be split across "Home Phone", "Work Phone", and "Cell Phone" columns
Pro Tips
Use "All" for patient status to capture both active and inactive records
If the CSV opens as one column in Excel, use Data → Text to Columns with "Delimited" and select the correct separator
SoftDent is being sunset by Carestream — many practices are migrating to Curve Dental, which has an easier export process
Got your export? Now what?
The Storage & Handoff Playbook covers verifying, securing, and using the data for compliance, migration, or analytics.